Privacy policy
Last updated:Â September 2, 2026
This Privacy Policy explains how Paws Palace collects, uses, shares, and protects personal data when you visit pawspalace.shop, place an order, contact us, create an account, subscribe to marketing communications, or otherwise use our services.
In this Privacy Policy, "Paws Palace", "we", "us", and "our" refer to the operator of pawspalace.shop.
We process personal data in accordance with applicable dataâprotection law, including the General Data Protection Regulation (GDPR) and applicable French dataâprotection law.
Who We Are
Paws Palace is an onlineâonly petâsupplies store.
Website: pawspalace.shop
Email:Â contact@pawspalace.shop
Phone: +33 6 51 89 54 30
Our business address:
Paws Palace
21 Rue 11 Novembre 1918
37420 Avoine
France
We sell pet beds, grooming and care accessories, feeding products, interactive toys, enrichment products, and related pet supplies for dogs, cats, and other compatible pets through our online store.
Our address is not a public storefront, customer collection point, or automatic return address. Contact us before sending anything to our address.
Personal Data We Collect
We collect personal data that you provide directly to us and personal data collected automatically when you use our website.
Information You Provide
Depending on how you use Paws Palace, we may collect:
Your name
Your email address
Your telephone number
Your billing address and delivery address
Your order number, products purchased, order value, payment status, and order history
Account information if you create a customer account
Messages, photographs, videos, reviews, feedback, and other information that you send to customer support
Your marketing preferences and newsletterâsubscription information
Information you provide when taking part in a promotion, survey, or other customer activity
We collect only the personal data reasonably necessary to process orders, provide customer support, operate the website, and communicate with you.
Payment Information
Payments are processed through Shopify and the payment methods made available to you at checkout.
We generally do not store your complete paymentâcard number, card security code, or full payment credentials on our own systems.
Payment providers may process payment details, billing information, transaction amounts, paymentâverification information, and fraudâprevention data under their own privacy policies and terms.
We may receive limited paymentârelated information from the payment provider, such as the payment method used, card brand, transaction status, payment reference, and the last four digits of a payment card where available.
Information Collected Automatically
When you browse or use pawspalace.shop, we and our service providers may automatically collect:
IP address
Approximate location based on IP address
Browser type and browser version
Operating system
Device type
Screen resolution and language preferences
Pages and products viewed
Search terms and links clicked
Time spent on pages
Referring website or marketing source
Cart activity and checkout interactions
Date, time, and frequency of visits
Error, diagnostic, security, and performance information
This information helps us operate the website, keep the site secure, improve performance, understand how visitors use pages, prevent fraud, and provide a more useful shopping experience.
Cookies and Similar Technologies
Paws Palace and its service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
Keep products in your shopping cart
Remember your preferences
Support checkout, account, and security functions
Understand website usage and performance
Detect fraud, misuse, or security issues
Improve navigation, content, and product presentation
Measure marketing and advertising performance, where you have consented
Some cookies are strictly necessary for the website, cart, checkout, and security functions to work. These cookies may be used without consent where permitted by law.
Analytics, advertising, and other nonâessential cookies will be used only where you have given the required consent through our cookie controls.
You can change or withdraw your cookie choices at any time through the cookie settings available on the website. You can also manage cookies through your browser settings. Disabling some cookies may affect cart, account, checkout, or other website functions.
How We Use Personal Data
We may use personal data for the following purposes.
Order Processing and Delivery
We use personal data to process and confirm orders, verify payments, prepare and ship orders, provide delivery updates, manage returns and refunds, and maintain transaction records.
The legal basis for this processing is performance of a contract or taking steps at your request before entering into a contract.
Customer Support
We use personal data to respond to questions, investigate delivery concerns, review damaged or incorrect products, provide productâuse information, and communicate about support requests.
The legal basis for this processing is performance of a contract, taking steps at your request, or our legitimate interest in providing effective customer service.
Website Operation and Improvement
We use personal data to operate and maintain the website, remember preferences, identify technical issues, improve product presentation and navigation, test website performance, and protect the website from misuse.
The legal basis for this processing is our legitimate interest in operating, securing, and improving Paws Palace.
Service Communications
We may send order confirmations, payment notices, shipping updates, delivery notifications, return communications, account notices, security alerts, and important updates about our policies or services.
The legal basis for this processing is performance of a contract, compliance with legal obligations, or our legitimate interest in keeping customers informed about orders and website security.
Marketing Communications
Where required, we will send newsletters, product updates, collection announcements, offers, and promotional messages only after receiving your consent.
You can withdraw consent and unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at contact@pawspalace.shop.
Withdrawing consent does not affect the lawfulness of processing before you withdrew consent. You may continue to receive nonâpromotional messages necessary to complete or support an order.
Fraud Prevention and Security
We may use personal data to identify and prevent fraudulent transactions, investigate suspicious activity, protect our customers and systems, enforce our policies, and maintain secure business operations.
The legal basis for this processing is our legitimate interest in preventing fraud, protecting Paws Palace, and maintaining secure systems. Processing may also be necessary to comply with legal obligations.
Legal and Business Purposes
We may process personal data to comply with tax, accounting, recordkeeping, consumerâprotection, legal, and regulatory obligations; respond to lawful requests; establish, exercise, or defend legal claims; and protect our rights, property, customers, and others.
The legal basis for this processing is compliance with legal obligations and our legitimate interests in protecting our business and legal rights.
How We Share Personal Data
We do not sell personal data for money.
We may share personal data only where necessary with the following categories of recipients.
Shopify and Ecommerce Service Providers
Our store is operated using Shopify. Shopify and related service providers may process personal data to host the website, provide checkout functions, manage orders, support ecommerce services, protect the platform, and provide related technical services.
Payment Providers
We share the information necessary to process transactions with payment providers made available at checkout. These providers may also process data for payment verification and fraud prevention.
Shipping and Fulfilment Providers
We may share names, delivery addresses, telephone numbers, order details, and delivery information with carriers, fulfilment partners, logistics providers, and related services so orders can be delivered and customerâsupport requests can be handled.
Email and CustomerâSupport Providers
We may use service providers that help us send transactional emails, respond to customerâsupport requests, manage communications, and administer marketing subscriptions.
Analytics and Advertising Providers
Where you have consented, we may share limited device, cookie, usage, or marketing information with analytics, advertising, and measurement providers to understand website activity and evaluate marketing performance.
Legal and Safety Disclosures
We may disclose personal data where reasonably necessary to comply with applicable law, legal process, or lawful government requests; investigate fraud or security incidents; enforce our agreements; or protect the rights, safety, and property of Paws Palace, our customers, or others.
Business Transfers
If Paws Palace is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar transaction, personal data may be transferred as part of that transaction, subject to applicable legal protections.
International Data Transfers
Some of our service providers, including Shopify and payment, logistics, email, analytics, or advertising providers, may process personal data outside the European Economic Area.
Where personal data is transferred to a country outside the European Economic Area that is not subject to an adequacy decision, we use appropriate safeguards required by applicable law. These safeguards may include the European Commission's Standard Contractual Clauses and additional measures where appropriate.
You may contact us at contact@pawspalace.shop for more information about applicable international transfer safeguards.
Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
We may retain personal data for longer where needed to complete transactions, process returns or refunds, provide customer support, meet tax, accounting, legal, and recordkeeping requirements, prevent fraud, resolve disputes, enforce agreements, or establish, exercise, or defend legal claims.
When personal data is no longer needed, we will delete it, anonymise it, or securely retain it where required or permitted by law.
Your DataâProtection Rights
Subject to applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request deletion of personal data in certain circumstances
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests
Receive a copy of personal data you provided to us in a portable format where applicable
Withdraw consent at any time where processing is based on consent
Object to direct marketing at any time
Lodge a complaint with a dataâprotection supervisory authority
To exercise a privacy right, email contact@pawspalace.shop with the subject line "Privacy Request." Please describe your request clearly.
We may need to verify your identity before completing a request. Some requests may be limited where processing is required or permitted by law, including for tax, accounting, transactionârecord, fraudâprevention, security, or legalâclaim purposes.
The GDPR provides rights including the rights to be informed, access data, request correction or erasure, restrict processing, object, obtain portability where applicable, and not be subject to certain solely automated decisions.
Right to Lodge a Complaint
If you believe that the processing of your personal data infringes applicable dataâprotection law, you have the right to lodge a complaint with a dataâprotection supervisory authority.
You may contact the dataâprotection authority responsible for your usual place of residence, place of work, or the place of the alleged infringement.
In France, you may contact:
Commission nationale de l'informatique et des libertĂŠs (CNIL)
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
Automated DecisionâMaking
We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing.
Payment providers or fraudâprevention services may use automated tools as part of payment authorisation or fraud screening. These services operate under their own privacy policies and terms.
Children's Privacy
Paws Palace is not directed to children.
We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us without appropriate authorisation, contact us at contact@pawspalace.shop. If we confirm this, we will take appropriate steps to delete the information where required.
Data Security
We use reasonable technical and organisational measures designed to protect personal data. These measures may include secure website connections, access controls, reputable ecommerce and payment providers, access restrictions based on business need, and monitoring for suspicious activity.
No method of transmitting or storing information is completely secure. Although we work to maintain safeguards appropriate to the personal data we process, we cannot guarantee absolute security.
ThirdâParty Links
The website may include links to thirdâparty websites, applications, socialâmedia pages, payment services, or other platforms.
This Privacy Policy does not apply to thirdâparty services. We are not responsible for their content, security, or privacy practices. Review the privacy policy of any thirdâparty service before providing personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, or legal obligations.
When we make changes, we will update the "Last updated" date at the top of this page. Where required by law, we will provide additional notice or request consent again.
Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or need information about how we handle personal data, contact:
Paws Palace
Email:Â contact@pawspalace.shop
Phone: +33 6 51 89 54 30
Business address:
Paws Palace
21 Rue 11 Novembre 1918
37420 Avoine
France
We aim to respond to most customer enquiries within 1â2 business days.
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