Contact Us

Have Questions? We're Here to Help.

Whether you need assistance with an order, have questions about a product, or just want to say hello – we'd love to hear from you. Our team is dedicated to making sure you and your pet have the best experience possible.

For order-related enquiries, please have your order number ready so we can assist you faster.

How to Reach Us

Email: contact@pawspalace.shop
Phone: +33 6 51 89 54 30

Customer‑support hours: Monday–Friday, 9:00 AM–5:00 PM Central European Time

We aim to respond to all enquiries within 1–2 business days.

Before You Contact Us

You may find answers to common questions in our FAQ section. For returns and exchanges, please review our Return & Refund Policy.

Send Us a Message

Fill in the form below with your enquiry, and we'll get back to you as soon as possible. Please include your order number if your message is about an existing order.